A crystal bracelet being carefully prepared in a jewelry box beside a laptop and blank note card

Sajela Crystal Customer Care

Contact Sajela Crystal

Questions about an order, sizing, a Five Elements reading, or working with Sajela? Our online customer-care team is here to help.

UK-registered online business

How can we help?

Choose the closest topic when you contact us. For an existing order, include the order number, but never send card details, account passwords, or sensitive payment information.

Order supportDelivery, damaged or incorrect items, returns, refunds, or an existing order.
Sizing and productsWrist sizing, available variations, care, materials, or a product question before ordering.
Five Elements readingTechnical help with the online reading or a requested report email.
PartnershipsReferral, editorial, creator, stylist, or professional collaboration enquiries.

Online customer care

Sajela Crystal operates online from the United Kingdom. We do not have a customer-facing shop, showroom, collection point, or walk-in service location.

Customer-care emailsupport@sajelacrystal.com

Usual response time: within 1-2 business days.

Telephone support: we currently provide customer care through email and the contact form rather than a public telephone line.

Returns: contact customer care before sending any item. Do not send a return to the registered office unless our team has specifically instructed you to do so in writing.
Billing and legal requests: billing details can be supplied through customer care when required for a valid invoice, payment-verification, or legal request.

Send us a message

Contact form

Tell us how we can help. Please do not include payment-card details, passwords, or birth information in this form.

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