Shipping Policy
Sajela Crystal ships orders with care from our fulfillment location. Each piece is packed to protect natural crystals and handmade jewelry during transit.
Processing Time
Most ready-to-ship orders are prepared within 2-5 business days. Custom, resized, or made-to-order pieces may require additional preparation time.
Shipping Time
Estimated delivery time depends on the destination, carrier, customs processing, and seasonal volume. Delivery estimates are not guaranteed unless a guaranteed service is specifically offered at checkout.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or local charges required by the destination country.
Address Accuracy
Please confirm your shipping address before placing an order. We are not responsible for delays or losses caused by incorrect or incomplete shipping information.
Lost or Delayed Packages
If tracking shows unusual delay or delivery issues, contact us at support@sajelacrystal.com with your order number and tracking details.
